There was a time in the public sector when working from home was a special privilege offered to a select few employees. Then COVID-19 hit. As governments issued shelter-in-place orders, declared states of emergency, closed schools and mandated social distancing, remote work became the only way many agencies could continue to deliver essential services. While the speed with which they were required to enable it presented challenges, new research conducted by GovLoop on behalf of Citrix Systems, reveals that a majority have risen to the occasion, leveraging digital technologies to keep their employees engaged, productive and safe and their operations running.
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“At the business level, productivity is the sum of individuals’ progress. If you demonstrate care for your employee’s experience — their safety, progress and wellbeing — they’ll reward you with the innovation and discretionary effort to find solutions to seemingly impossible problems and carry your organization through this time”
The New Normal
“The global pandemic has greatly accelerated the shift toward digital government and promises to change the culture of how agencies at all levels work,” said Steve Nguyen, Vice President of Public Sector, Citrix. “Remote work is the new normal and will drive the next normal.”
The Next Normal
How prepared is the public sector to accommodate this? To find out, Citrix and GovLoop surveyed 800 government employees in March to understand what kinds of remote work measures the agencies they work for had in place, the tools they had been given to work from home and the challenges they faced in doing so.
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The Right Tools
On the technology front, the vast majority of respondents – 71 percent – said their agencies provided the tools and equipment they need to do their jobs, including:
- Government-issued laptops, tablets or smartphones (81 percent)
- Government-issued mobile devices (43 percent)
- VPNs (70 percent)
- Cloud-based applications/data (50 percent)
- Remote PCs and remote PC access (28 percent)
- Virtual desktops (21 percent)
- Secure integrated workspace solutions (11 percent)
- Desktop-as-a-service (4 percent)
A Secure Experience
Roughly 40 percent of respondents said they use personal laptops, tablets or smartphones for work, and 57 percent indicated that they felt confident in doing so as their agencies were able to enforce existing security measures to ensure their devices and data are safe.
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