Futureproofing how healthcare organizations engage and build relationships with the communities they serve
Press Ganey, the national leader in healthcare consumer and workforce engagement announced joining The Beryl Institute, a global network of healthcare professionals and experience champions, through a supporting partnership that will focus on advancing the healthcare experience movement.
“The consumer-driven healthcare era has disrupted our industry today and for decades to come”
“The consumer-driven healthcare era has disrupted our industry today and for decades to come,” said Chrissy Daniels, chief experience officer, Press Ganey. “Healthcare leaders need to adapt by adding experience design to their core skills and never forgetting that the commitment to the patients and families in our care will drive both mission and business success. Through this partnership, we can ensure healthcare leaders have world-class intelligence from our industry leading insights and proven practices needed to power forward during rapid transformation.”
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As a supporting partner of the Institute, Press Ganey will bolster its efforts to help health systems:
- Enhance operational insights driven by Press Ganey’s data from more than 40 million patients and 3 million healthcare workers, combined with the learnings of The Beryl Institute’s 55,000 members.
- Inform strategy and aid decisions through deep, collective subject matter expertise provided by The Beryl Institute community.
- Break down silos across previously fragmented employee engagement and safety insights to understand how interdependent key foundational issues, like burnout and DEI, are to the patient experience.
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“We are excited to welcome Press Ganey to The Beryl Institute community as one of our newest supporting partners,” said Jason Wolf, president, The Beryl Institute. “As a pioneer in our field, they have worked to reinforce the integrated nature of the healthcare experience, a foundational idea we have long championed at the Institute. Their engagement reflects a clear commitment to collaboration and innovation as our global community strives to transform the human experience in healthcare.”
In addition to the partnership, Daniels will also serve on The Beryl Institute’s solutions advisory board effective Jan. 1, 2022, where she will contribute to the strategic direction of the Institute’s work to maintain a leading-edge perspective on the patient experience.
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