Employee listening leader Perceptyx announced significant advancements to its AI capabilities designed to uncover insights into employee experience that are more sophisticated than ever before. Building upon its current ability to determine theme and sentiment within open text comments, new Perceptyx AI models also examine intent—a first in the Employee Experience software technology market. The intent model helps leaders accurately analyze employees’ intents from hundreds of thousands of comments. For example, it can pinpoint the most pressing concerns or issues that frustrate employees. Leaders will be able to quickly surface and act on employee suggestions, which often go ignored or are difficult to detect.
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“The employer-employee relationship has become much more complicated over the past three years. There are many nuances that you simply can’t get at with questions on a survey,” said Andy Horng, Head of AI and Data Science at Perceptyx. “These advancements in our AI models enable us to analyze comments more deeply, getting at the rich authenticity and openness that is often buried in a large volume of comments. We can better understand not just how employees feel about a specific issue, but pinpoint the why behind it, and better extract ideas and suggestions that inspire action.”
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These industry-first intent models are the next generation of tools born from the AI engine powering Cultivate, a behavioral coaching product acquired by Perceptyx last year. The AI engine has been integrated into the Perceptyx People Insights Platform and is powering richer insights that will boost Perceptyx’s forecasting abilities and prescriptive guidance, allowing leaders to intervene before challenges become problems.
Unlike most existing comment analysis tools which are only able to summarize feedback into themes and positive or negative sentiment, Perceptyx’s new intent models delve much deeper into the substance of comments to uncover and solve critical issues.
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