Only 31% Of Employees Experience Inclusive Team Norms at Work

• New Catalyst Research Identifies Three Norms That Characterize More Inclusive Teams and Signal Innovation.

As the workplace continues to change during the pandemic, data show it’s crucial for team leaders and members to act inclusively to advance gender equity and increase employee engagement and innovation, according to a new global study from Catalyst.

The study, Three Inclusive Team Norms That Drive Success, surveyed 4,300 employees in countries around the globe and features data breakouts for 14 main countries by gender (and race or ethnicity where data are available). We found three specific inclusive team norms that boost key indicators of team success across a diverse set of populations and industries: promote expressions of difference; foster a team coaching climate; and codify fair team decision-making practices.

Catalyst researchers Sheila Brassel, PhD, Tara Van Bommel, PhD, and Kathrina Robotham, PhD, found that these norms – defined as informal expectations that dictate how we should and should not behave at work – drive team problem-solving, innovation, and citizenship, as well as individual work engagement and overall experiences of inclusion at work.

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According to Dr. Brassel, “Right now we have an unprecedented opportunity to reimagine workplaces to be more inclusive for people of all genders and racial, ethnic, and cultural backgrounds. A critical component of these workplaces of the future lies in the way teams operate—not just how leaders and managers work, but how everyone on the team works together by exhibiting the three inclusive team norms our study highlights.”

The study encourages inclusive teams to cultivate their differences while striving together by:

1. Promoting expressions of difference by encouraging perspectives that may counter the status quo and/or the team leader; challenging either/or thinking; and seeking everyone’s perspectives when problem-solving.
2. Fostering a team coaching climate that makes team coaching a goal tied to performance reviews; acknowledges that mistakes are inevitable and a critical component of growth and learning; and encourages and respects the qualities that make each team member unique.
3. And codifying fair team decision-making practices by developing a set of clear, written guidelines for team decision-making; keeping an eye on equity by prioritizing fairness and consistency; and communicating with transparency.

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The report also notes that leaders and team members who are building inclusive teams in hybrid workplaces should implement a remote-first approach – with policies and practices developed to include their colleagues working from different locations or schedules. This enables the team to establish communications practices and processes, including written records, to encourage better collaboration.

“Companies and teams who value inclusive team norms are best prepared to address workplace inequities in the future of work,” said Catalyst President and CEO Lorraine Hariton. “These data represent an opportunity for companies to improve innovation, productivity, and employee engagement.”

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