goHappy, the leader in frontline employee engagement solutions, announced new AI capabilities designed to address the unique communications and feedback challenges of HR and operations managers. The enhancements to goHappy’s Frontline Messaging and Frontline Feedback solutions offer employers a quicker, more efficient way to connect with their teams while uncovering critical insights.
“Our team is dedicated to helping customers get faster, more precise insights from the feedback they receive from frontline team members,” said Shawn Boyer, Founder & CEO at goHappy. “By quickly turning feedback into action, we’re enabling our customers to drive stronger engagement, improve retention, and achieve better business outcomes.”
goHappy customers have seen guest satisfaction scores increase by over 50% after gathering valuable feedback from their frontline teams and using it to drive meaningful changes in the employee experience. The new AI enhancements will make it even easier for employers to unlock these insights.
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Tackling Messaging Challenges with AI
Frontline employers often face difficulties when drafting effective, personalized, and engaging SMS messages for large and diverse teams. goHappy’s new AI-driven messaging capabilities address these challenges with features that help to:
- Jumpstart Writing: Customized AI prompts help users overcome writer’s block and quickly create impactful messages.
- Tailor for SMS: Optimized messages specifically designed for frontline workers ensuring they are clear, concise and engaging.
- Customize Tone: Ability for users to refine the tone of voice for each message to align with their organization’s communication style and values.
Transforming Feedback into Actionable Insights
Analyzing feedback from frontline employees is often time-consuming. The new AI-powered capabilities in goHappy’s Frontline Feedback product automate this process, allowing HR and operations managers to focus on strategic improvements:
- Sentiment Analysis: Identify negative sentiment in survey comments instantly to surface actionable insights and address challenges proactively.
- Feedback Theming: Uncover key themes and trends automatically in feedback to pinpoint areas for improvement and amplify employee strengths.
- Multilingual Support: Analyze feedback from diverse teams with over 115 translation options, breaking down language barriers and ensuring inclusion for all employees.
AI with a Purpose
goHappy’s AI-enabled Frontline Messaging and Feedback solutions are available immediately for users and are designed to deliver real, tangible benefits for improved frontline employee engagement to reduce turnover and drive better bottom-line results.
goHappy is transforming how employers communicate and engage with their frontline workers by providing the most inclusive and simple app-free frontline engagement technology. The key to goHappy’s success is enabling employers to reach 100% of their frontline employees where they already are – in their text messages. The team at goHappy has been operating in the frontline employee space for over 20 years, and its mission is to help ALL frontline workers feel more valued and connected so they can reach their full potential. In turn, employers not only improve communication to maximize engagement and happiness within their frontline employees, but also benefit from the bottom line impact that those improvements deliver.
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