FranConnect, a leading provider of sales, operations, and marketing solutions for franchise and multi-location businesses, announces the launch of its new Operator and Frontline Employee Engagement solution. This strategic initiative follows FranConnect’s acquisition of World Manager, a global provider of learning management and frontline employee engagement solutions. By seamlessly integrating World Manager’s complementary, enterprise learning management and content creation capabilities to FranConnect’s best-in-class operational platform, it revolutionizes how multi-location businesses drive team engagement, brand consistency and unit performance.
This robust new solution empowers multi-location businesses to develop and deploy highly customized branded content to support operator and front-line employee training for improved onboarding and engagement, enabling brands to track engagement success at the unit-level. Operation teams will be better equipped to deliver and monitor best practice training, access up-to-the-minute data, staff training results, performance appraisals and satisfaction surveys with benchmark reporting.
Unlike traditional Learning Management Systems (LMS), FranConnect’s solution leverages core best practices already embedded in its platform to inform how brands need to deploy frontline and operator training. The result is highly engaged team members who not only adhere to the brand standards but also elevate customer experiences and unit performance.
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Key features include:
Comprehensive Operational Support:
- Personalized learning paths integrated with daily workflows
- Mobile access for on-the-go learning and application
- Real-time performance insights linked to relevant training modules
Enhanced Employee Engagement and Development:
- Custom eLearning modules for various roles
- Gamification elements to boost motivation
- Mobile accessibility for flexible learning
- Career development pathways for all staff levels
“We are addressing a huge barrier to growth for multi-location businesses, which is poor customer experiences stemming from ineffectively trained operators and frontline employees,” said Gabby Wong, CEO of FranConnect. “Most LMS work as standalone, siloed applications disconnected from performance data. Our core philosophy is that a strong learning and development function is an essential channel for driving operational success. Our learning and development capabilities are now fully embedded into FranConnect’s operational platform, and therefore employee development playbooks, learning pathways, and engagement best practices can be informed, created and deployed based on operational goals and performance analytics from across the brand.”
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