- Jeff Rumburg of MetricNet will present the workshop at the 2020 SupportWorld Live conference
- The one-hour interactive workshop will call on volunteers to develop a sample Employee Engagement scorecard
- Attendees will know their Employee Engagement Score by the end
MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present the industry’s first Employee Engagement workshop at the 2020 SupportWorld Live conference. Formerly the HDI Conference & Expo, SupportWorld Live unites the world’s most innovative professionals around a singular focus: delivering smarter service resulting in better business outcomes.
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The must-attend Service and Support industry event will take place April 19-24, 2020 at the MGM Grand in Las Vegas, NV.
Mr. Rumburg will be presenting “Know Your Employee Engagement Score: An Interactive Workshop!”. This one-hour interactive workshop will call on volunteers to develop a sample Employee Engagement scorecard. Using a downloadable scorecard template, all attendees will know their Employee Engagement Score by the end of the session! Additionally, Mr. Rumburg will provide a case study roadmap for how one organization developed its customer experience strategy with Employee Engagement as the centerpiece.
“Employee engagement is a complex set of behaviors driven by numerous practices that can be hard to quantify. These include employee recognition, wellness, personal growth, training, coaching, team huddles, and relationship with peers,” said Jeff Rumburg. “Despite the fact that the underlying drivers of employee engagement are subjective, they can be quantified and managed. Moreover, these underlying drivers can be leveraged to produce an Employee Engagement Scorecard!”
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Those interested in hearing Mr. Rumburg present the Employee Engagement workshop should attend Session 602 on Thursday, April 23 at 4:00 p.m. All IT service and support professionals are encouraged to attend. This includes C-level executives, IT directors, Service Desk and Desktop Support Managers, analysts and technicians as well as anyone who is interested in expanding their understanding of industry best practices.
Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders list for three consecutive years and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. Mr. Rumburg authored a best- selling book on benchmarking, and has been retained as a benchmarking expert by such iconic companies as American Express, USAA, Coca Cola, and Emory Healthcare.
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