Discount Tire, the world’s largest independent tire and wheel retailer, has partnered with InMoment to launch an innovative and ambitious goal to support employee happiness through listening and action programs that drive the Discount Tire employee culture even higher.
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Discount Tire has always considered employee happiness and culture to be an integral part of their company direction and success. But the mega retailer is launching a new plan to help its over 22,000 US employees have even more voice and impact on the company and their customers.
The expanded employee voice and action program is launching in partnership with Experience Improvement (XI) leader InMoment. This includes employee listening touchpoints at each phase of the employee journey, from onboarding, to training and coaching, to employee emotion and connectedness, and other key moments. Understanding which moments matter most, and how to improve the experience of those moments is the specialty of InMoment, and helps Discount Tire with modern software, multi-channel engagement, journey analytics, comparative benchmarking data, feedback and non-feedback data, and expert guidance and services.
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“Listening to our employees is an important aspect of meeting our mission to help them achieve their dreams,” said Ian Carter, director of organizational change management and communications at Discount Tire. “It all starts with understanding what we can do to provide a great experience. Additionally, helping employees feel valued and happy is critical to ensuring that our customers receive an exceptional experience.”
“Discount Tire knows the importance of the employee and customer connection, and all of the employees, from front-line to corporate are all bought in,” said Stacy Bolger, head of employee solutions at InMoment. “They are taking active steps to pioneer the most progressive employee listening and engagement strategies possible, to help employees feel heard and appreciated and improve the experiences for customers.”
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