CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. By ingesting and analyzing video and audio from one of the world’s most popular collaboration and communication platforms, CallMiner customers can gain the deep insights needed to improve the effectiveness of service, support, sales, compliance and product development teams.
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Today, many companies large and small use Zoom to support their business objectives, supporting a wide range of activities from customer service to product development. But manually capturing and analyzing these conversations isn’t easy or scalable. With CallMiner’s Zoom Meetings integration, organizations can not only better understand what’s happening in these interactions, they can combine it with other customer conversation types across the enterprise, such as traditional contact center conversations, to gain a more complete picture of patterns, emerging trends and opportunities to improve customer experience.
“Departmental leaders across organizations face the daunting task of trying to understand how employees, from sales reps to support and compliance staff, interact with customers,” said Paul Bernard, President and CEO of CallMiner. “CallMiner’s new integration with Zoom Meetings gives these leaders visibility into customer-facing activities and meeting effectiveness, empowering them to make data-driven decisions to improve productivity, revenue opportunities and customer satisfaction. Further, they can share insights enterprise-wide to support continuous performance improvement and desired business outcomes.”
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The integration with Zoom Meetings is the latest in CallMiner’s expansive integration and partner ecosystem. CallMiner previously announced integrations with Zoom Contact Center and Zoom Phone. Together, these integrations empower CallMiner customers to get more out of their Zoom experience.
“The need to understand what’s happening in virtual video and audio conferencing conversations is more important than ever before,” said Mitch Ricks, Global Leader of ISV Partnerships and Strategy at Zoom. “Our expanded integration with CallMiner empowers organizations to uncover deep customer insights from every Zoom Meeting, regardless of team, and identify opportunities to drive significant ROI.”
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