Navisite announced that following a fast deployment of its desktop as a service (DaaS) solution, AAA Western and Central New York (AAA WCNY) has successfully enabled hundreds of employees to work from home during the coronavirus pandemic, while ensuring continued, uninterrupted service to its more than 880,000 members in Upstate New York.
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The accelerated project took place in March in response to a work-from-home state mandate that forced the member services association to find a solution for its entire workforce within days. With the help of Navisite, AAA WCNY created a highly scalable virtual desktop environment and proven model that can scale to meet future demand.
“Our coronavirus response planning began in early March and expanded quickly as work-at-home mandates swept the state,” said Peter Balisteri, vice president of information technology at AAA WCNY. “We had to quickly scale to support remote workers and challenged Navisite to meet an aggressive implementation timeline. Within a week, their team was deploying virtual desktops to our employees across 11 Travel and Insurance Centers and other facilities with minimal impact, which was crucial to our success.”
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As part of its DaaS solution, Navisite manages the virtual desktop infrastructure (VDI) for AAA WCNY in its hosted data center, including building out desktop images and supporting end users. Because the operating system and applications are in a private cloud, rather than on physical computers, AAA WCNY has much greater security management and control over its data and access to corporate resources.
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