Career Training Opportunities for the Next Generation of Customer Success Managers
SuccessHACKER, the leading Customer Success training and consultancy company, announced its collaboration with Portland State University’s Center for Executive and Professional Education to offer the CPD-accredited SuccessCOACHING Certified CSM curriculum and Customer Success Management Certification to students.
Customer Success is one of the fastest-growing careers in the United States, with 72% of Customer Success professionals working in the rapidly expanding SaaS and IT industries. Having an industry-recognized certification allows program graduates to enter the Customer Success job market having demonstrated their proficiency in the core skills and best practices required in the role, and therefore helping them to more easily be hired into Customer Success positions.
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“Not only are we seeing great demand for Customer Success positions in our region, especially at SaaS companies, but we also have lots of professionals coming to us right now who formerly worked in industries such as retail and hospitality who have the opportunity to pivot their strong people skills to a career in this rapidly growing field.” said Nicole Sisco, Assistant Director, Programs, Center for Executive and Professional Education (CEPE), The School of Business, Portland State University.
The collaboration between SuccessHACKER and Portland State University offers students the benefits of a cohort experience in which participants have the opportunity to learn live online from a variety of Customer Success experts, while also taking advantage of the flexibility of self-paced learning modules.
At the end of the program, participants will be able to enhance their resumes not only with a professional certificate from Portland State University but will also have the opportunity to become a certified Customer Success Manager by passing a certification exam.
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