ANCILE Solutions, Inc., creator of uPerform, a digital learning platform that drives user adoption of the world’s leading healthcare and business applications, announced it has been awarded the SAP Software Partners gold-level certification for enterprise support integration for the second year in a row. This award, valid for two years, is granted to SAP-certified partners who demonstrate excellence across various customer support functions and receive a high overall customer satisfaction rating. Partners are evaluated based on:
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ANCILE has been awarded the SAP Software Partners gold-level certification for enterprise support integration for the second year in a row.
- Use of best practice support processes and SLAs
- Consistency in providing customers with a seamless and rapid incident-handling experience
- Alignment with SAP-defined support processes and escalation procedures
- Achievement of high customer satisfaction based on post-call surveys
Michael Domingues, VP of Customer Success at ANCILE adds, “We’re honored to have been recognized by SAP as one of the best third-party software providers two years in a row. This award is even more meaningful because it’s based heavily on customer feedback and demonstrates our team’s dedication to providing an unparalleled level of service every single day.”
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Supporting organizations using SAP applications for over 20 years, uPerform is a digital training and eLearning solution with enhanced integrated help solutions available for SAP Fiori®, SAP S/4HANA®, SAP® SuccessFactors®, and ERP Central Component (ECC). uPerform provides employees with role-based training and support materials right within SAP ensuring your staff spends less time searching for help and more time reinforcing their skills. With continuous access to performance support, employees become proficient users faster with less dependence on support staff. Education teams benefit from a full content management and distribution platform, supporting the full project and software lifecycles – from planning and user-acceptance testing to post go-live for SAP products.
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