ServiceNow, the leading digital workflow company that makes work, work better for people, released The Work Survey, one of the most comprehensive global surveys to date on COVID-19’s impact on work and the opportunities ahead for a wave of digital innovation in how people work and businesses operate.
Executives and employees surveyed in 11 countries across multiple industries agree: technology enabled them to pivot to new ways working faster than thought possible, and digital transformation will accelerate innovation.
“The world’s dramatic pivot to working digitally is showing everyone what the future of work looks like,” said ServiceNow CEO Bill McDermott. “Digital workflows are the way business gets done in the 21st century. There’s no going back. Digital transformation will accelerate. New ways of working will become the norm. We are on the cusp of an unprecedented wave of workflow and workplace innovation.”
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Fielded in September by Wakefield Research on behalf of ServiceNow, The Work Survey engaged 9,000 executives and employees across multiple industries, including financial services, healthcare, telecommunications, manufacturing, and the public sector, in the United States, United Kingdom, France, Germany, Ireland, Netherlands, India, Japan, Singapore, Australia, and New Zealand.
Key findings include:
- 92% of executives say the pandemic made their company rethink how they work; 87% of employees say it’s an improvement.
- 91% of executives and 87% of employees say their company transitioned to new ways of working faster than they thought possible.
- COVID-19 has reduced operating expenses for 88% of businesses surveyed, creating opportunities for investments in digital transformation, research and development, marketing, and growth.
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