The Customer Communication leader also achieves SOC 2 Type II certification for security, availability, and confidentiality
Front, the leader in customer communication, was recognized in Cool Vendors in Digital Workplace Programs and Applications published November 20, 2020 by leading analyst firm, Gartner, Inc. According to the report, “with remote work being the new normal, organizations need to promote a healthy remote work culture and enable workers with applications and tools for enhanced collaboration and improved effectiveness.” Front, which transforms the email inbox into a powerful hub for customer communication and internal collaboration, was recognized as one of three vendors in the report.
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Front also recently secured SOC 2 Type II certification, proving that its solution is designed to keep its customers’ sensitive data secure. Established by the American Institute of Certified Public Accountants (AICPA), SOC 2 defines the criteria for managing customer data based on trust service principles. Type II certification is only achieved after policies and procedures have been evaluated for at least six months and has become a key requirement for large organizations evaluating SaaS providers.
“Front brings all customer messaging, business apps, and internal collaboration together in a single, familiar place — the email inbox,” said Nate Abbott, Head of Product at Front. “Organizations with different team-specific tools and customized workflows for collaboration and customer communication can centralize their work in Front. This means that organizations trust Front with large volumes of business-critical information that must be handled securely, making our SOC 2 Type II certification all the more important, especially to our larger customers.”
More than 6,000 businesses are using Front today to scale the high-touch communications that lead to exceptional customer experiences and resulting business outcomes. From account management to support, success, and operations, customer-facing teams rely on Front to work together to reply to customers faster, automate busywork, provide visibility, and gain a single source of truth across communication channels and apps. Read Front’s customer stories to learn how teams like Better.com, Cisco Meraki, and Shopify are making a greater impact on their customer experiences with Front. To learn what next-generation customer communication can do for your business, read the whitepaper.
Gartner, Cool Vendors in Digital Workplace Programs and Applications, November 2020
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