Conducted during the coronavirus pandemic, 1E unveils the findings of the industry’s largest analysis of the remote employee experience and the digital workplace in 2020.
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“The reality is that COVID has ripped up the enterprise IT book, and it’s time to use research such as this to rewrite the norm.”
In partnership with independent research agency Vanson Bourne, 1E surveyed employees across eight industries in the United States and found that enterprise IT teams are failing to deliver a positive remote employee experience. Data shows IT has more to do in order to prepare their organizations—and employees—for a work from anywhere enterprise in the aftermath of the coronavirus pandemic.
“Never before have we had this level of insight about the experience employees have with their devices—and IT generally—in the post-COVID world. In the work from anywhere enterprise, endpoint management tools are the central nervous system because the endpoint is no longer just a device. Endpoints have now become much more personal and integral to the lives of all employees, enabling them to stay connected and work. This research helps businesses understand the new digital employee experience and reimagine the traditional definition of the workplace,” says 1E Founder and CEO Sumir Karayi.
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46m Americans are now totally dependent on their laptop—but they’re dealing with an influx of issues crippling the digital employee experience
At its heart, the digital work from anywhere enterprise is about putting people first and serving their needs wherever they choose to work, but the data from 1E’s latest research ‘The New Digital Workplace: Employee Experiences with Universal Remote Working Since COVID’ indicates that IT teams, along with over-burdened and ill-equipped service desks, are struggling to meet the needs of newly remote employees.
Since the start of the pandemic, 46m people have moved from working in the office on a full-time basis to working from home full-time. That’s a significant amount of people forced into new ways of working overnight and who are totally reliant on their laptop for work and communication.
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