Zapier — the leader in productivity automation — today announced a new quarterly report conducted by the Harris Poll to study how knowledge workers use and benefit from automation software (i.e., software designed to automatically complete tasks/processes).
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Knowledge workers are using automation to complete tasks faster, improve organization, and reduce human error
- 43% say automation software helps them complete tasks faster
- 41% note automation software helps them be more organized at work
- 38% believe automation software improves the way they work overall
- More than a third (36%) say automation software helps themselves and their team focus on important work
- 31% note they want to reduce human error and oversight in everyday tasks
An overwhelming majority (96%) who use automation say it benefits their work
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- 44% save time by using automation software
- Nearly 2 in 5 (39%) note automation software enables them to complete projects faster
- 38% say automation software reduces the number of errors in their work
- 37% get more done with automation software
Not everyone is implementing automation tools yet – Zapier’s Automation Confidence Index found that a third (33%) are unsure how it will be useful to their job right now and 23% did not know it was an option. Nearly 1 in 5 (17%) noted the barrier to using automation software is that their workplace is not tech-savvy.
Methodology: This survey was conducted online within the United States by The Harris Poll on behalf of Zapier from August 4-6, 2020 among 1,198 employed U.S. adults ages 18 and older among whom 912 are knowledge workers (primarily work in a professional setting and use a computer as part of their job).
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