Tata Consultancy Services (TCS), a leading global IT services, consulting, and business solutions organization, and Zinier, the leader in intelligent field service automation, announced the launch of a digital solution to help field service organizations quickly adapt to unexpected disruptions to essential workforces and services.
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“Enterprises must support their field service teams with the tools to get work done smarter and more safely, so that they can not only survive, but also thrive through unexpected workforce disruptions.”
The front lines of field service are seeing a transformational shift toward touchless service delivery, with intelligent automation empowering workforces to resolve issues faster. From back office coordinators to field technicians, these teams have been essential to maintaining asset uptime during the COVID-19 pandemic, forcing field service and IT leaders to quickly implement contingency plans to de-risk and optimize workforces.
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Responding to this trend, TCS leveraged its domain knowledge across industries and understanding of critical industry processes and field service components to build an AI-driven field service automation solution on Zinier’s ISAC platform. The solution provides global field service teams across critical service industries like utilities, telecommunications and manufacturing with an agile and scalable approach to rapidly respond to new safety and optimization priorities including:
- Enforcing and verifying PPE, as well as new onsite protocols for mobile workforces.
- Enabling flexibility in scheduling and dispatching to factor in social distancing and safety precautions.
- Deploying an on-demand workforce, including new subcontractors.
- Automating routine, manual processes, helping teams complete tasks faster.
- Empowering executives with an intuitive dashboard to track real-time progress and drive improvements.
“COVID-19 has reinforced the need for organizations to look beyond their traditional field service operations and adopt ways to stay resilient by means of intelligent technologies as the economy adjusts to this new, remote way of doing business,” said Anil Pai, Global Head – Digital Field Service Management, Enterprise Application Services, TCS. “Our new digital solution with Zinier uses intelligent automation to help organizations quickly respond to evolving priorities and protect their essential workers – now and in the future.”
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