Michael Dattilio is a writer and consultant who works with companies and organizations of all sizes to uncover hidden patterns that are driving their performance, especially as it relates to customer experience. Mike enjoys focusing on the interactions of parts in any system, be it a team, a process, or an organization to help create simple solutions to sometimes complex challenges. He’s at his best when inventing something new, such as a recipe, a tool, a strategy, or a product. Personality Style: D