The report analyses the transformative impact of the new technology and finds that half of all jobs in the US and Europe could leverage AI and generative AI to improve efficiency in at least 50% of work tasks.
Countries with a high proportion of workers who rely on the telecommunications network will benefit more from AI than others, according to a new report commissioned by Liberty Global. According to the research by Ernst & Young LLP (EY), the US stands to be the biggest beneficiary, and that the UK and EU were set to be the most positively-impacted by AI, and that the telecoms industry is key to unlocking efficiency gains of AI at scale.
The report –Wired for AI, analyses the transformative impact of the new technology and finds that half of all jobs in the US and Europe could leverage AI and generative AI to improve efficiency in at least 50% of work tasks.
It reveals that the telecoms industry will play a critical role in helping seven in every 10 jobs to be augmented by AI. This indicates that these jobs – dubbed “highly network-dependent” – will be key to unlocking the transformative impact of AI on working practices globally and highlights the telecoms industry’s central role in harnessing its social and economic benefits.
Goldman Sachs estimates that AI could lead to a $7 trillion boost in annual global economic gains – equivalent to an additional 120 million workers. Contrary to some recent studies on the impact of AI – such as the World Economic Forum’s prediction that 44% of roles could be disrupted by technology – the report suggests that efficiency can be dramatically improved by augmenting roles with AI.
Manuel Kohnstamm, Chief Corporate Affairs Officer at Liberty Global, comments: “This research clearly demonstrates the critical role that the telecom industry is poised to play in the global growth and development of AI, with the potential to boost productive capacity of major economies by huge margins. Not only that, but if harnessed properly, AI also has immense scope to transform the telecom industry itself.”
“While much recent research around AI has focused on the disruptive impact on jobs, this study paints a brighter picture of the opportunities for progressive companies across multiple industries to boost productivity whilst also improving the lives of their employees. As we increasingly harness AI, we must also not lose sight of the broader responsibility of the telecoms industry to ensure the secure, fair, and transparent use of this potentially era-defining technology.”
Dr Harvey Lewis, partner for AI at EY and the report’s author, adds: “Business leaders and policymakers have recognised that AI will transform industries, and it’s no surprise that the telecommunications industry has emerged as a key enabler in this report. Telecommunications companies have been leading the charge on AI for years, demonstrating many useful applications within their networks and in complementing engineering, sales and business roles.
It’s clear that the wider benefits of AI will depend on telecoms offering the necessary connectivity, adaptability, and reliability which will allow all industries to tap into the full potential of AI. As new regulations for AI begin to emerge, this transformative role will also require the industry to lead on the responsible and ethical use of AI by ensuring the standards are set for a balanced, human-centred digital evolution.”
AI’s Impact on Global Telecoms Industry
The study reveals that the total time saved if AI was used across the telecoms industry – referred to as ‘additional productive capacity’ – could equate to $33 billion in yearly wages, with the US the biggest beneficiary, followed by Germany, the UK and France. Variations from country to country arise from differences in the occupational mix between economies, suggesting that some countries could naturally benefit more from AI than others. The report also finds that larger economies – such as the US, UK and Germany – can adopt and benefit from AI at a faster pace because of a higher proportion of roles in network-dependent occupations such as the service sector.
The report differentiates between productivity and efficiency, recognising that while AI may not directly increase output or reduce costs – the traditional measures of productivity – it could enhance efficiency by enabling faster completion of tasks and improved customer satisfaction. However, the report notes that even though time-savings may be possible in most roles, some may struggle more than others to adopt AI. This “adoption potential” means that barriers such as poor digital skills in the workforce, or a lack of business buy-in, can reduce the beneficial impact of the technology.
Telecoms unlocking AI; AI elevating Telecoms
As well as looking at the critical role the telecoms industry will play in making such efficiency and productivity gains a reality, the report also sets out how AI can boost the efficiency of employees working within the industry itself.
It finds that AI has the potential to transform the telecoms industry by enhancing network operations, bolstering security, elevating customer service and streamlining back-office processes. AI algorithms, for example, can be used to analyse network traffic patterns, helping to predict congestion and other issues, so that network managers and operations teams can reduce network downtime.
Building on established approaches for assessing the impact of AI, EY’s analysis also indexes which occupations within the telecoms industry could most benefit from AI, revealing that the biggest gains are seen in day-to-day tasks in management and administrative roles, HR and finance. Engineering and technology roles are also major beneficiaries, with AI helping in day-to-day network operations as well as in R&D efforts and bug-fixing. Other significant gains can also be achieved in sales and customer-service roles, such as call-centre operatives and sales managers. In total, the research suggests that 71% of jobs in the telecom industry could benefit from being augmented by AI.
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The top-10 contributors to the additional productive capacity in the US, EU, UK, and Switzerland
| Country | Total Additional Productive Capacity (Thousands of jobs) |
Total value of Additional Productive Capacity (Yearly wages, billions) |
| US | 51,000 | $3,520 |
| Germany | 13,000 | $920 |
| UK | 9,800 | $400 |
| France | 8,500 | $540 |
| Italy | 6,800 | $340 |
| Spain | 6,000 | $250 |
| Poland | 4,900 | $90 |
| Netherlands | 3,000 | $250 |
| Romania | 2,100 | $30 |
| Sweden | 1,700 | $110 |
High-level telecom occupations that could benefit most from AI, in terms of their potential efficiency gain
| Rank | Occupation | Potential efficiency gain |
| 1 | Administrative and Commercial Managers | 45.3% |
| 2 | Business and Administration Professionals | 45.2% |
| 3 | Information and Communications Technicians | 41.9% |
| 4 | Science and Engineering Professionals | 40.7% |
| 5 | Production and Specialized Services Managers | 40.6% |
| 6 | General and Keyboard Clerks | 40.2% |
| 7 | Business and Administration Associate Professionals | 40.0% |
| 8 | Legal, Social and Cultural Professionals | 39.7% |
| 9 | Chief Executives, Senior Officials and Legislators | 37.9% |
| 10 | Information and Communications Technology Professionals | 36.0% |
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