IPsoft, an independent leader in enterprise AI, announced new research, in partnership with Censuswide, examining the uptake of AI during the COVID-19 pandemic and its continuing impact on the American workforce. The survey of 250 US CXOs, vice presidents and business owners revealed that, while 71% of businesses intend to safeguard jobs by bringing back furloughed workers1, almost two thirds anticipated significant turnover within the next two years. Sixty-four percent predicted that their organizations will replace 31% or more of their workforces with new technologies or new people in order to better meet strategic goals by 2022.
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AI is supporting business continuity during the pandemic
The nationwide study of executives at medium and large organizations[2] found that 88% of businesses added or scaled AI within their organizations during the global COVID-19 pandemic. Appearing to prioritize immediate needs, these organizations invested in applications that could help answer customer calls (53%), analyze large data sets (57%), provide employees with IT services (53%), provide employees with HR services (49%), assess customers for eligibility or risk (49%), and perform contactless intake calls (47%). Forty percent also introduced AI to perform mid-senior level, white-collar tasks, indicating investment in sophisticated AI solutions that go beyond robotic process automation software (RPA) and the use of bots.
AI has been so effective at bolstering operations during the pandemic that 82% of respondents said they intend to use AI and other emerging technologies to hedge against reopening to full capacity in 2020. The figure rises to 91% among respondents in the financial sector and 83% among those working in the IT and telecoms industry. The increase highlights the capability of sophisticated AI to fulfill job functions in low-touch industries, including white-collar work.
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People are a major factor in AI adoption
Business continuity is a significant priority for organizations adopting or scaling AI technology during the pandemic. However, as many as 91% of executives said they also consider how the technology will impact their existing employees before they acquire or scale it[3]. Just under 3 in 5 (59%) respondents[4] claimed that AI experience is the most attractive trait to the hiring team for a CV. The majority of respondents reported looking at how AI supports a more flexible working environment, such as enabling a shorter work week or allowing workers to do the bulk of their work at a time that suits them best (56%). In addition, decision makers said they also consider how new AI allows staff to focus on higher level tasks (47%) and how it saves existing employees’ time (40%). The number of existing jobs these technologies could replace is also considered by those surveyed (32%). Only 5% of respondents said that their company does not consider the effects of AI on their existing employees when acquiring or scaling AI in their organization. By taking existing employees into consideration, most business leaders appear to be thinking holistically about the impact AI has, and will continue to have, on their businesses as a whole.
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