Alcor, a leading global provider of digital transformation, cloud solutions, security, and implementation services has announced partnership with PeopleReign.
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PeopleReign is used by many enterprises around the world with typical reductions in MTTR by 45%, call volume reduction by 65%, and improved self-service adoption by 35%.
PeopleReign extends the value of ServiceNow® offerings and delivers better business outcomes. Unlike AI alternatives, PeopleReign is already trained to answer a million common IT and HR questions using natural language and is accessible through multi-channel support for chat, text, email, voice, walk-up and more.
Alcor is the only partner certified to offer, implement, and support the full suite of AI-driven PeopleReign products for ServiceNow including the Virtual Agent. PeopleReign modules include a real-time Virtual Agent, Classify for routing, Recommend for AI-based resolution options, and Insights for predictive analytics.
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Tom Gibson, Managing Director, Alcor Solutions, Inc., says: “Our customers have expressed a strong interest in AI solutions. The future of work is AI-driven delivery of IT and HR services. Partnering with PeopleReign enables us to drive digital transformation by delivering Intelligence at the center of work so that people can focus on the difficult and unique challenges. Customers will realize significant user experience improvements through both quality and speed to resolution. Additional benefits include accelerating agent proficiency, reducing employee attrition and reduced costs by automating routine tasks.”
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