Changes in how we work have pressured employers to be more competitive with their benefits offerings to recruit and retain quality employees. According to new research from the leading provider of ROI-based analysis of technology services and solutions, Nucleus Research, benefits administration providers have responded accordingly with investments in machine learning, natural language processing and reporting and analytics functionality.
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“It’s a job seeker’s market and benefits are a make-or-break component of the employee experience”
The annual assessment of Benefits Administration Solutions from Nucleus Research, which evaluated selected benefits administration providers based on their product usability, functionality, and overall value for customers, has named BenefitFocus, BusinessSolver, bswift and Gusto as leaders in this technology sector. These providers have improved user experience and employee engagement while also helping HR departments leverage benefits data to respond quickly to changing regulations.
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“It’s a job seeker’s market and benefits are a make-or-break component of the employee experience,” said Research Manager Evelyn McMullen. “We expect analytics capabilities in benefits administration to become even more prevalent in the coming year as employers look to optimize benefits spend and retain their workforces.”
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