TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more
isolved Launches People Heroes Community for Customers to Source Advice, Socialize With Peers and Share Experiences Amid Demand for Peer-to-Peer Recommendations Read more
Despite Predictions, Nearly Half of US Employees Will Be Back to the Office Full-Time, Wisetail Survey Reveals Read more
European, UK Contact Centers Adopt Remote Work, Omnichannel Customer Experiences for Post-COVID World Read more