Two-Thirds of Enterprises Plan to Integrate AI-Powered Workforce Engagement Management Apps Into Customer Service Operations Read more
More Than Half of Retail Customer Service Agents Do Not Believe Their Employers Take Mental Health Seriously – Survey of Over 500 Representatives Read more
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions Read more
Quantum Workplace Honored As Silver, Bronze Stevie Award Winner in 2023 Stevie Awards For Sales & Customer Service Read more
65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands Read more