NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions Read more
Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalize Customer Interactions with Generative AI Read more
Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions Read more
65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching Brands Read more
8×8 Makes It Easier for Organizations to Engage, Work, and Manage Interactions Between Employees and Customers Read more
General Motors Deploys NICE Performance Management To Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions Read more
Tribble Integrates with Box, Allowing Customers to Leverage AI Agents to Unlock and Analyze Unstructured Content to Realize Greater Workflow Efficiencies Read more
Product Genius Revolutionizes Small Business Customer Engagement with Affordable AI-Powered Digital Employees Read more
Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions Read more