TTEC and Bright Software unveil AI-enhanced learning solution to elevate contact center associate performance Read more
New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Read more
Buddy Systems Alleviate HR Pain Points and Improve New Hire Experience, Says HR Research Firm McLean & Company Read more
85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more