HiringBranch Joins AWS Partner Network Bringing Skills-Based Hiring AI to AWS Telecommunications, FinTech, and Contact Center Customers Read more
Multichannel Contact Center, Incept, Empowers Frontline Workers With a New Ownership Asset Through Salt Labs Read more
Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform Public Cloud to Power Cloud-Driven Excellence Read more
TTEC and Bright Software unveil AI-enhanced learning solution to elevate contact center associate performance Read more
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center Read more
New Survey: AI Dominating Customer Engagement Automation Strategies, Necessitating a Pivot to Open Platforms for Contact Centers Read more
Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform to Transform Contact Center Agent Training and Performance Read more