Genesys, a global cloud leader in experience orchestration  announced the Genesys Cloud EX solution, a new product…

Have you ever had an important question for a company, but it was so difficult to contact them that they lost your…

CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice…

Solution Adds Additional Compliance and Security features for Businesses, Optimizing Customer Engagement from a…

Verint The Customer Engagement Company announced that Verint Intelligent Interviewing was  for customer value…

Workforce Management software fully integrates with the Zoom Contact Center Platform CommunityWFM, a leader in…

Partnership delivers a comprehensive, omnichannel solution for cloud contact center management. Eleveo has joined…

Achieves leadership position for its Digital Operations, Work From Home Services and Social Media CX capabilities…

For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest…

After seamless deployment, global meal-kit company is ready to unlock insights with speech analytics, frontline…